PreslyEvery review answered without writing from scratch
Google reviews arrive in your Presly inbox alongside your comments and messages. AI drafts a reply for each one in your business's voice. You stay the one who sends it.
Plans from $39/mo · 7-day free trial · See plans
Presly drafts a reply to every Google review and holds it for you to send. Reviews from your Google Business Profile arrive in the same unified inbox as your Instagram comments and Facebook messages, each with a response already written in your business's voice and referring to what the customer actually said. Drafting is automatic; sending is not, because a review reply publishes under your business name and an unattended AI answer to an unhappy customer is the wrong thing to automate. Drafts never invent a discount, a promise or a fact your profile does not support. The unified inbox including Google reviews is available on Growth ($79/mo) and above.
Reviews land in the same inbox as everything else
Your Google Business Profile reviews arrive next to Instagram comments, Facebook messages and the rest, so answering them stops being a separate errand you remember on Sunday night. One place, one pass, done.
- Google Business Profile reviews in the unified inbox
- Alongside comments and DMs from your other platforms
- Unread counts so nothing sits for a week
- Available on Growth and above
AI drafts the reply, you send it
Presly reads the review and drafts a response in your business's voice, referring to what the customer actually mentioned. Nothing publishes on its own: the draft waits for you to read it, edit it, and press send.
- Draft written from the review's actual content
- Matches the voice in your brand kit
- Fully editable before sending
- You are always the sender
Honest by default, including on the hard ones
A critical review is where a bad template does the most damage. Presly's drafts acknowledge the specific issue rather than reaching for a stock apology, and they never invent a discount, a promise or a fact about your business that you did not supply.
- No invented offers or compensation
- No claims your profile does not support
- Specific to what the reviewer wrote
- Same tone rules as the rest of your content
You post. Customers respond. Presly catches every reply.
The AI generates and schedules your posts — and when customers respond, every DM, comment, and Google Business review lands in one unified inbox. No more app-switching, no more missed inquiries. The whole workflow, start to finish, in one place.
- Every DM from Instagram, Facebook, and more — one screen
- Google Business reviews alongside your social comments
- Reply without leaving Presly — generate posts and manage responses together
- Never miss a new customer, a 5-star review, or an unanswered question
- On Pro, AI drafts an on-brand reply — you edit and approve before it sends
Love your work! Are you taking new clients?
⭐⭐⭐⭐⭐ Amazing service, highly recommend!
Hi, do you offer weekend appointments?
All platforms · One screen · Zero missed messages
Frequently asked questions
Can Presly automatically reply to Google reviews?
Presly drafts the reply automatically and holds it for you. On Pro and Agency plans the draft is prepared the moment the review arrives, so it is waiting when you open the inbox. Sending stays a human action by design: a review reply is published under your business name, and an unattended AI answer to an unhappy customer is the wrong thing to automate.
How do you reply to a Google review?
You reply from your Google Business Profile, either in Google's own interface or from a connected tool. In Presly, the review appears in your unified inbox with a drafted response underneath it; you edit if you want and send from there, and the reply posts to your Google Business Profile under your business name.
Is it important to respond to Google reviews?
Yes, and it matters most for the reviews you least want to answer. Replies are visible to every future customer reading your profile, so the reply is really written for them rather than for the reviewer. A specific, calm answer to a complaint reads better to a stranger than a wall of five-star reviews with nothing underneath them.
How do you reply to a reply on a Google review?
Google gives each review a single business response rather than a thread, so there is no second reply to add. If a reviewer edits their review or adds detail, you edit your existing response. Presly shows the current review text so you can update your reply when the review changes.
Which plans include review replies?
The unified inbox, including Google reviews, is on Growth ($79/mo) and above. Automatic draft preparation is on Pro ($159/mo) and Agency. Starter ($39/mo) covers content generation and publishing without the inbox.
Will Presly reply to reviews without asking me?
No. Drafting is automatic; sending is not. Nothing reaches your Google Business Profile until you press send.
Answer every review this week
Reviews, comments and messages in one inbox, each with a draft already written.
Plans from $39/mo · 7-day free trial · See plans