Refund and Cancellation Policy

Last updated: September 23, 2026

Summary

Presly is a subscription product. We do not offer refunds for partial billing periods, unused credits, or change-of-mind cancellations. You can cancel at any time and you keep full access until the end of the period you've already paid for.

1. Free trial

Every new account starts with a 7-day free trial. A valid payment method is required to start the trial, and when the trial ends, the payment method on file is automatically charged for the plan you selected at the price shown at checkout (current prices are always at presly.ai/pricing). If you cancel before the trial ends, you will not be charged; for trials started through Apple or Google, cancel at least 24 hours before the trial ends, since the stores process cancellations on their own schedule. One trial per business; accounts blocked for trial abuse are not eligible for refunds.

2. Monthly and annual subscriptions

When your trial converts, or when you choose a paid plan, Presly bills your payment method on a recurring schedule (monthly or annual) at the rate shown at checkout. By starting a paid plan you authorize this recurring charge until you cancel.

We do not issue refunds for:

• partial billing periods after a cancellation;
• unused monthly AI credits, which expire at the end of each billing cycle;
• months in which you did not log in or use the product;
• annual plans cancelled mid-term;
• accounts suspended for violating our Terms of Service.

Nothing in this policy limits any non-waivable refund or withdrawal right granted by the consumer-protection law of your country.

3. How to cancel

If you subscribed on the web:

1. Open Settings → Billing.
2. Click Cancel plan and confirm.
3. You keep full access until the end of your current billing period and you will not be billed again.

You can also manage your payment method and invoices through the Stripe customer portal, available from Settings → Billing.

If you subscribed in the iOS app: your subscription is billed by Apple. Cancel it in your device's Settings → [your name] → Subscriptions, or at apps.apple.com/account/subscriptions. Apple also handles refund requests for App Store purchases at reportaproblem.apple.com.

If you subscribed in the Android app: your subscription is billed by Google Play. Cancel it at play.google.com/store/account/subscriptions. Google handles refund requests for Play purchases under its own policies.

4. Credit top-ups

One-off credit top-ups are non-refundable once the credits have been added to your workspace. Top-up credits do not expire while your subscription is active. All credits — monthly and top-up — are forfeited when your account is deleted or terminated.

5. Failed payments

If a renewal payment fails, our payment processor automatically retries it according to its recovery schedule. During an active retry grace period, scheduled publishing continues. If recovery ends without payment, publishing pauses and scheduled posts are saved as drafts. You can update your payment method at any time to keep your service active.

6. Mistakes and disputes

If you believe you were charged in error — for example a duplicate charge or a charge after a confirmed cancellation — email support@presly.ai within 30 days. We review every report and refund verified billing errors. Please contact us before opening a card dispute; an open chargeback may suspend the account it concerns while it is investigated.

7. Contact

Next Renewal LLC · 2442 NW Market St, Unit #887, Seattle, WA 98107 · support@presly.ai