Help & Support

We're here to help.

Contact us

The fastest way to reach the Presly team is by email. We aim to respond to every message within one business day, usually much sooner.

Email: support@presly.ai Phone: 253-987-8079

Account & billing

You can manage your plan, payment method, and billing history from Settings → Billing inside the app. Cancellations take effect at the end of your current billing period and you keep access until then. Full details are in our Refund and Cancellation Policy.

App Store subscriptions: If you subscribed through the iOS app, your subscription is managed by Apple. Cancel or change it from Settings → [your name] → Subscriptions on your iOS device. Deleting your Presly account does not cancel an Apple subscription — cancel it in your Apple ID settings to stop being charged.

Google Play subscriptions: If you subscribed through the Android app, your subscription is managed by Google Play. Cancel or change it at play.google.com/store/account/subscriptions. Deleting your Presly account does not cancel a Google Play subscription.

Account deletion

You can permanently delete your account and all associated data from Settings → Account → Delete account. This removes your profile, posts, media, connected social accounts, and workspace data from our live systems right away and cannot be undone. A few narrow records are retained for legal and anti-fraud reasons — see Delete your account for exactly what.

If you cannot access the app, email support@presly.ai from the address on your account and we will process the deletion for you.

Common questions

I signed up with email and can't sign in

Use Forgot password on the sign-in page to reset your password — we'll email you a reset link. If your verification email never arrived, check spam, then request a new one from the sign-in screen.

How do I connect a social account?

Go to Integrations in your dashboard and select the platform you want to connect. You'll be redirected to the platform to authorize Presly, then returned to your workspace.

A post didn't publish — what do I do?

Occasionally a platform rejects a post (most often because a connection expired). Open Integrations and reconnect the affected account, then reschedule the post from your Posts page. If it keeps happening, email us and we'll dig in.

How do credits work?

Each plan includes a monthly credit allowance for AI caption generation, image generation, and other AI features. The monthly allowance resets on your billing date and does not roll over. Credits from one-time top-up packs stay available while your subscription is active.

Can I change plans at any time?

Yes. On the web, upgrades take effect immediately and are prorated, and downgrades take effect at the end of your current billing period so you keep what you paid for. Subscriptions purchased through Apple or Google follow the stores' own upgrade and downgrade rules.

How do I restore an iOS purchase?

On the iOS app, open the Choose your plan screen and tap Restore purchases at the bottom. This re-syncs your active App Store subscription with your Presly account.

How do I restore an Android purchase?

Sign in with the same Google account you purchased with; your subscription syncs automatically. If it doesn't appear, open the plan screen in the app to refresh, or email us.